Returns, Refunds & Exchanges

We hope you love your Dolcie order. If you need to return or exchange an item, our Customer Care team is here to help.

14-Day Returns

You can request a return within 14 days of receiving your order, subject to our return conditions below.

How to Make a Return

Returning an item is simple:

1. Email us
Contact info@dolcielondon.co.uk within 14 days of receiving your order.

Please include:

• Your name

• Your order number

• The item you would like to return

• The reason for your return

• If you would like an exchange, tell us the item, colour and size you would like

2. Wait for our return instructions
Our Customer Care team will reply with the correct return address and instructions.

3. Send your return
Pack your item carefully and send it to the address provided by our team.

4. Keep your tracking number
Please use a tracked and insured shipping service and keep your tracking information until your return has been completed.

5. Receive your refund or exchange
Once we receive and inspect your return, we will process your refund or exchange if the item meets our return conditions.

Important

Please contact us before sending your return.

Do not send your return to an address found on your original parcel, an old order, Google or previous correspondence.

We will provide the correct return address for your order.

Return Conditions

Returned items must be:

• Unworn and unused

• In their original condition

• Free from makeup, perfume, deodorant, pet hair or other marks

• Returned with all original tags attached

• Packed carefully to prevent damage during shipping

Please take care when trying on your item.

We recommend keeping the original packaging until you are sure you would like to keep your purchase.

Items that are worn, damaged, marked or returned without their original tags may not be accepted, where permitted by applicable law.

Return Shipping Costs

Customers are responsible for arranging and paying for return shipping unless the item received is faulty, damaged or incorrect.

This applies to customers in the UK, USA, Europe and all other international destinations.

We strongly recommend using a tracked and insured shipping service.

Your return remains your responsibility until it has been safely delivered to us.

Please keep your tracking number and proof of shipping.

International Returns

We welcome returns from customers worldwide.

If you are returning an order from the USA, Europe, Canada, Middle East or another international destination, please email us before sending your parcel.

Our team will provide the correct return address and instructions.

When completing any customs documents for your return, please state that the parcel contains “RETURNED GOODS” where appropriate. This helps identify the shipment as a customer return.

Please do not send an international return without contacting us first.

Any original delivery charges paid when placing your order are non-refundable, except where required by applicable law.

Refunds

Once your return arrives, our team will inspect the item.

If your return is approved, your refund will be sent to the same payment method used to place your order.

For example, if you paid by credit card, the refund will be returned to that card.

Please allow up to 14 working days after we receive and approve your return for us to process your refund.

We will email you when your refund has been processed.

Your bank, credit card company or payment provider may take additional time to show the refund in your account.

Exchanges

Would you prefer another size, colour or item?

Please tell us when you email to request your return.

Include the item, colour and size you would like instead.

Exchanges depend on product availability.

If your requested item is not available, our Customer Care team will contact you with other options.

If the new item has a different price, our team will explain how to pay the difference or receive the appropriate refund.

Sale Items

Some sale items have different return conditions.

Please check the product page before purchasing.

If the product page clearly states:

“Store Credit Only”

the item can be returned for store credit, subject to your statutory rights.

If the product page clearly states:

“Exchange Only”

the item can be exchanged according to the conditions shown on the product page, subject to your statutory rights.

If no special return condition is shown on the product page, our standard return policy applies.

Store Credit

If your return is eligible for store credit, we will send your credit electronically by email.

You can use the credit towards a future purchase from Dolcie London.

Instructions on how to use your store credit will be included in the email.

Late Returns

Please contact us within 14 days of receiving your order if you would like to make a return.

If you contact us after the return period, your return may not qualify for a standard refund.

Depending on the circumstances, we may offer an exchange or store credit instead, where permitted by applicable law.

This does not affect your legal rights as a customer.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible.

Email info@dolcielondon.co.uk and include:

• Your order number

• A short explanation of the problem

• Clear photos showing the item and the problem

Our Customer Care team will review the issue and tell you what to do next.

Please do not send the item back before contacting us.

Return Address

We use different return locations depending on the order and destination.

For this reason, we do not publish one return address on our website.

Please email info@dolcielondon.co.uk before returning your item.

Our Customer Care team will send you the correct return address and instructions.

Sending your return to an incorrect or old address may delay your refund.

Need Help?

If you are unsure about anything, please contact us.

Customer Care: info@dolcielondon.co.uk

Please include your order number when contacting us so we can find your order quickly.

Your Customer Rights

Nothing in this policy removes or reduces any consumer rights you have under the laws that apply to your purchase.

Your legal rights may be different depending on the country where you live.

We may update this policy from time to time. The latest version will always be available on our website.